Frequently Asked Questions
What shipping methods are available?
All orders are shipped via USPS Standard Shipping. There is a Flat Rate fee generated at check-out, depending upon the zip-code/region from which you place the order.
How long is expected delivery?
Please anticipate up 10 business days to receive order. The order is first processed in up to 3-5 business days and then shipped out, with an expected 3-5 business day time-span before it reaches you. We therefore ask you to wait for the 10th business day to contact us about your order.
Do you accept Returns/Exchanges?
On sale items, all sales are final. No returns or exchanges will be processed for items falling in this category. On Hosiery, Intimates, and Head-wear, KrownRoyalz™ does not accept Return/Exchanges due to hygienic purposes. Please be sure that all details pertaining to these items are accurate before confirming your payment. Orders cannot be cancelled once shipped out.
On all full-priced apparel, you have 24 hours from the time you receive your package to contact Customer Service here in reference to any issue(s) you have with your order. From there, you will be issued either a full return or an exchange, depending on the nature of the issue.
Who is responsible for shipping costs if I have to return something?
Unfortunately, KrownRoyalz™ does not currently claim responsibility for return shipping costs. We suggest that you ship the item back via the cheapest method provided by your mail carrier. Once we receive the package, we will however ship your new item back to you at no cost if you requested an Exchange.